Cancellation & Refund Policy – Wake Up Club Adult Show Tickets

At Wake Up Club Phuket, we strive to provide a seamless and transparent booking experience. Our cancellation and refund policy ensures that you have a clear understanding of your rights and obligations when booking your tickets for the show. Please read through the guidelines below for cancellations and refunds for bookings made on our official website, https://adultshowphuket.com.

1. General Cancellation Policy

• Advance Notice: To receive a refund, cancellations must be made at least 48 hours before your scheduled showtime.
• Cancellation Requests: To request a cancellation, please email [email protected] with your booking details, including your name, booking reference, and the reason for cancellation.
• Late Cancellations: Cancellations made within 48 hours of the showtime are non-refundable, except in cases of emergencies at the discretion of Wake Up Club.

2. Non-Refundable Tickets

• Promotional Tickets: Tickets purchased during promotional offers or with special discounts may not be refundable. This will be clearly stated during the booking process, so please review all terms before purchasing.

3. Refund Policy

• Eligibility: Refunds are eligible for cancellations made within the 48-hour advance notice period.
• Processing Time: Refunds will be processed within 7-14 business days from the cancellation confirmation.
• Method of Refund: Refunds will be issued to the original payment method used during the booking process.

4. No-Shows and Same-Day Cancellations

• Policy: No refunds will be issued for no-shows or cancellations made on the day of the show. Please ensure to notify us at least 48 hours in advance for a refund or to reschedule.

5. Rescheduling Policy

• Rescheduling Requests: If you wish to reschedule your booking, requests must be submitted at least 48 hours in advance. Rescheduling is subject to availability, and the same cancellation policy applies to the rescheduled booking.

6. Cancellations by Wake Up Club Phuket

In the unlikely event that Wake Up Club must cancel your booking, you will be given the option to:

• Reschedule: You may reschedule your visit at no additional cost.
• Full Refund: You will receive a full refund, including any related fees.

7. Third-Party Bookings

• External Vendors: If you booked through third-party partners or vendors, their specific cancellation and refund policies will apply. Wake Up Club Phuket is not responsible for cancellations or refunds made via external vendors.

8. Special Considerations

• Group Bookings & Events: Special terms and conditions may apply for group bookings or private events. Please refer to the terms provided during booking or contact us for more details.

9. Contact Information

For inquiries or assistance regarding cancellations and refunds, please reach out to us:

• Email: [email protected]
• Live Chat: Available on our website.
  We aim to respond to all queries within 24 hours.

10. Policy Changes

Wake Up Club Phuket reserves the right to update or amend this policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically to stay informed.

By booking with Wake Up Club Phuket, you acknowledge and agree to this Cancellation & Refund Policy.